Terms and Conditions of Service

Last updated: 18 April 2026

Introduction

These Terms and Conditions govern access to and use of the Ticketto SaaS platform, provided by Revan S.a.s. ("Revan"). By using Ticketto, the Organizer accepts these Terms in full.

1. Scope of the Service

Ticketto is a software-as-a-service (SaaS) platform designed to make it easy to create events, collect registrations, manage time slots and run check-in by scanning QR codes from a smartphone. The service is provided "as is" and "as available".

2. Account Creation and Event Organization

The Organizer undertakes to provide truthful information when creating their account and their events. Using Ticketto to organize illegal or fraudulent events, or events that promote hatred or discrimination, is strictly prohibited. Revan reserves the right to suspend or close any account that breaches this rule.

3. Pricing and Payments

Ticketto does not take any percentage of the tickets you sell. Platform subscriptions follow the structure below (subject to future change):

• Free plan: Free for testing and small events of up to 50 attendees.
• Pro plan: Monthly subscription (e.g. €29/month) for professional organizers.
• Business plan: Enterprise solutions for managing unlimited events.

Ticket payments between the Organizer and Attendees are processed through the Organizer's own direct Stripe account. The Organizer is solely responsible for correctly configuring Stripe, issuing refunds to attendees, tax invoicing and handling any payment disputes.

4. Limitation of Liability

Ticketto provides the software platform but is in no way the organizer, co-organizer or sponsor of the events created by its users. Revan cannot be held liable for:

• Cancellation, postponement or mismanagement of an event by the Organizer.
• Failure to refund tickets.
• Service interruptions caused by force majeure, issues with payment gateways or cloud providers (Google/Stripe).

Revan's total liability shall in no case exceed the amount paid by the user for use of the platform during the last month of subscription.

5. Intellectual Property

All intellectual property rights in the Ticketto software, user interface, logo and materials belong to Revan S.a.s.

6. Governing Law and Jurisdiction

These Terms are governed by the laws of the Italian Republic. For any dispute relating to use of the service, the exclusive court of jurisdiction shall be the Court of Monza.